The Omnichannel Solution
The omnichannel contact center software forms the basis for homogeneous and economical corporate communication without media disruption. It distributes customer contacts according to defined routing rules in a variety of queue concepts (multiple queues) in order to map all routing scenarios – regardless of the communication channel used (calls, emails, web chats, faxes, scanned mail, social media).
In this way, contacts are automatically distributed to the most suitable employee, business processes are automated and efficiency in the workplace is increased. Thanks to the modular architecture, the VCC is freely scalable and therefore addresses the needs of every company. The contact center software is ideal for companies with a volume of 100 or more seats and offers very compact administration and configuration, with which even complex installations can be implemented and managed quickly and easily.