Bring your customers closer to your company.
The Voxtron Communication Center software solution shows the employee in the service center the entire communication process before they accept contact: all channels and therefore all relevant information. This ensures first-class customer service at all times.
The omnichannel contact center software forms the basis for homogeneous and economical corporate communication without media disruption. It distributes customer contacts according to defined routing rules in a variety of queue concepts (multiple queues) in order to map all routing scenarios – regardless of the communication channel used (calls, emails, web chats, faxes, scanned mail, social media).
In this way, contacts are automatically distributed to the most suitable employee, business processes are automated and efficiency in the workplace is increased. Thanks to the modular architecture, the VCC is freely scalable and therefore addresses the needs of every company. The contact center software is ideal for companies with a volume of 100 or more seats and offers very compact administration and configuration, with which even complex installations can be implemented and managed quickly and easily.
The Voxtron Communication Center is our state-of-the-art contact center, which can be easily adapted to the existing workflows and communication needs of every company.
5-minute video about the Voxtron Communication Center
“The ‘Voxtron Communications Center’ has met our requirements for a modern customer management solution one hundred percent. The open interfaces allow for a problem-free connection to our existing heterogeneous system landscape. We can now integrate all communication channels. We also have the option of customizing ourselves in order to be able to meet individual requirements from clients. With the Voxtron solution, we were able to significantly optimize the utilization of agents and customer advisors. Automated processes also save a lot of effort and time. For example, individual reports are automatically distributed by email to a defined group of recipients.”
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The Voxtron Communication Center can be used anywhere, regardless of existing telephone and IT infrastructures. Parallel operation on several different telecommunications systems is also possible. Certified quality by TÜV, Microsoft and SAP.
