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USA Jul 29, 2021 | By LarryE
Mitigate Agent, Customer, Operational and Regulatory Risk

Using the right approach will enable your organization to mitigate risk, deliver better service, protect customers and agents, and ensure that all customer contacts result in positive outcomes.

USA Jul 7, 2021 | By LarryE
AI-Enabled Agent Assessment

Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than as a normal course of business. While expectations are that all agents will adhere to call scripts, manage conflicts, and comply with regulations while treating customers with empathy. How do you make sure?

USA Jun 24, 2021 | By LarryE
Video – See What You’ve Been Hearing

Integrating video will accelerate the transformation of your contact center into a powerful revenue generator.

USA Jun 11, 2021 | By LarryE
AI – Delivers The Benefits of a Complete Picture

Insightful, accurate, and comprehensive CX insights will drive greater loyalty, lower churn rates and increase revenues,

USA May 28, 2021 | By LarryE
First-Party Data is Generated by your Contact Center

Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.

USA May 7, 2021 | By LarryE
Customer Centricity Drives Process and Technology Optimization

Everything is now relative... the customer experience offered by all the other companies is resetting the bar… higher and higher on a daily basis.

USA Apr 13, 2021 | By LarryE
CCaaS – The Bridge to Digital Customer Engagement
UK Mar 12, 2021 | By Helen Billingham
Delivering the right service to today’s more demanding customers
USA Feb 18, 2021 | By LarryE
Key Learnings from the Metrigy Webinar (Blog #4)
USA Feb 9, 2021 | By LarryE
Better Together (Blog#3)
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