Interactive Voice Response (IVR)

Drive significant operational savings and simplify the customer experience while reducing Average Hold Time. Automate the initial customer engagement by implementing a call center IVR for the first point of contact with your organization.

Transforming your contact center into an IVR for handling basic information (locations, open hours, holiday closures, special offers, etc.) ensures that your skilled contact center agents can focus on more complex and higher-value interactions.

Our IVR solutions enable organizations to deploy their communication applications on a single, cost-effective platform. Whether you are a Small or Medium size business, a large-scale enterprise or a multi-national organization we can help to improve your self-service across any channel: from voice and video, SMS, and speech-enabled chatbots, to mobile IVR, and Artificial Intelligence (AI) enabled capabilities.

Check out our IVR functionality within Enghouse Interactive’s Omni-Channel Self-Service Solution.

A highly functional IVR offering Conversational AI call routing capabilities and text-to-speech support for Neural voices, AI-driven intent analysis to determine the optimal customer service route, regional translation services, and new Neural Voices.

VoicePort Add On Services

Analytics

A business intelligence platform with actionable insights to drive better and faster decision-making. See details of CircPort® or Chatterbox™ IVR performance at-a-glance with dashboards or create your own reports and visualizations with no-code required.

PCI Compliant Payment Service

Make paying easy with secure credit card payments and updates in the IVR.

Segmentation

Personalize inbound calls and engage your audience by using the CircPort® IVR to integrate with multiple CRMs and data sources to identify customer attributes.