Omni-Channel Self-Service

Interactive Voice Response (IVR)

Always On. Self-Service.

Minimize delays, maximize responsiveness. Make the customer experience (CX) – their experience – by ensuring customers can dictate the speed, the level of engagement and, what is provided to them, as simply and efficiently as possible.

Visit Omni-Channel Self-Service

IVR Technology Simplified

Drive significant operational savings and simplify the customer experience while reducing Average Hold Time. Automate the initial customer engagement by implementing a call center IVR for the first point of contact with your organization.

Transforming your contact center into an IVR for handling basic information (locations, open hours, holiday closures, special offers, etc.) ensures that your skilled contact center agents can focus on more complex and higher-value interactions.

Our IVR solutions enable organizations to deploy their communication applications on a single, cost-effective platform. Whether you are a Small or Medium size business, a large-scale enterprise or a multi-national organization we can help to improve your self-service across any channel: from voice and video, SMS, and speech-enabled chatbots, to mobile IVR, and Artificial Intelligence (AI) enabled capabilities.

Check out our IVR functionality within Enghouse Interactive’s Omni-Channel Self-Service Solution.

Advantages

The Advantages of Enghouse IVR Software and Cloud IVR Solutions

Always On. Always Available

Provide optimal customer experiences 24 hours a day, 365 days a year.

Self-Service Capabilities

Enable customers to self-serve.

Minimize Costs

Achieve reductions of up to 90% for IVR calls versus agent-handled calls.

Reduces Customer Average Hold Time

Reduce the average hold time by 2 minutes and increase First Call Resolution by 75%.

Improves the Customer Experience

Provide the customer with control over their own experience.

Communications Portal IVR and Mobile IVR

A highly functional IVR offering Conversational AI call routing capabilities and text-to-speech support for Neural voices, AI-driven intent analysis to determine the optimal customer service route, regional translation services, and new Neural Voices.

VoicePort

VoicePort CircPort® IVR

With Conversational Intelligence (CI), customers simply speak and their call is routed to the appropriate person, department or escalated to a live-agent.

VoicePort Chatterbox™

This intuitive IVR routes customer calls to the appropriate destination using their device keypad.

Additional Capabilities

Outbound IVR

Keep customers informed with proactive outbound calls for better service, reduced inbound calls, and greater retention.

VoicePort AI-Powered Messaging for chat, SMS, email, social, web, and apps

Simplified and quick personalization that automates 40% or more of messages, and when an agent is needed, helps the agent be 3x more efficient.

VoicePort Add On Services

Analytics

A business intelligence platform with actionable insights to drive better and faster decision-making. See details of CircPort® or Chatterbox™ IVR performance at-a-glance with dashboards or create your own reports and visualizations with no-code required.

PCI Compliant Payment Service

Make paying easy with secure credit card payments and updates in the IVR.

Segmentation

Personalize inbound calls and engage your audience by using the CircPort® IVR to integrate with multiple CRMs and data sources to identify customer attributes.

Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!