Drive significant operational savings and simplify the customer experience while reducing Average Hold Time. Automate the initial customer engagement by implementing a call center IVR for the first point of contact with your organization.
Transforming your contact center into an IVR for handling basic information (locations, open hours, holiday closures, special offers, etc.) ensures that your skilled contact center agents can focus on more complex and higher-value interactions.
Our IVR solutions enable organizations to deploy their communication applications on a single, cost-effective platform. Whether you are a Small or Medium size business, a large-scale enterprise or a multi-national organization we can help to improve your self-service across any channel: from voice and video, SMS, and speech-enabled chatbots, to mobile IVR, and Artificial Intelligence (AI) enabled capabilities.
Check out our IVR functionality within Enghouse Interactive’s Omni-Channel Self-Service Solution.