The Enghouse Interactive Solution
Enghouse Interactive develops and supplies the widest range of customer interaction management solutions on the market. Through our extensive network of reseller partners, we help thousands of organizations of all sizes, industries and complexity across the world to improve their service, productivity and operational efficiency.
Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Scalable, Flexible Solutions
Our solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.
Exploiting the Cloud
Our Cloud Contact Center solution was the first true cloud-based contact center option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.