What We Do

Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.

Enghouse Interactive Video

History

Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, Trio, Zeacom, Andtek and ITSonix.

The Enghouse Interactive Solution

Enghouse Interactive develops and supplies the widest range of customer interaction management solutions on the market. Through our extensive network of reseller partners, we help thousands of organizations of all sizes, industries and complexity across the world to improve their service, productivity and operational efficiency.

Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.

Scalable, Flexible Solutions
Our solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

Exploiting the Cloud
Our Cloud Contact Center solution was the first true cloud-based contact center option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.

Confidence in Our Experience

With over 25 years’ experience developing solutions that consistently exceed the expectations of our customers and partners, Enghouse has an enviable pedigree. All of our solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.

Ultimately we enable organizations to classify and respond to customers in the way they want: quickly, efficiently and successfully, with minimal effort.

Quality You Can Trust

Our ISO 9001:2008 certification is your ultimate assurance of quality in design, development, production, installation and service. When you purchase products from us as an ISO 9001:2008 certified company, you invest in the highest internationally recognized level of quality and consistency.

The ISO 14001:2004 standard demonstrates our commitment to environmental regulatory compliance and investment in the resources necessary to ensure a more sustainable future.