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USA Oct 12, 2021 | By LarryE
Delivering Better Customer Experiences (CX)

For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and effectively.

USA Sep 20, 2021 | By LarryE
Enghouse UC
USA Sep 3, 2021 | By LarryE
Unified Communications

Unified Communications. Contact Center Solutions. Delivered from the cloud “as a Service”… enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible.

USA May 28, 2021 | By LarryE
First-Party Data is Generated by your Contact Center

Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.

USA Feb 18, 2021 | By LarryE
Key Learnings from the Metrigy Webinar (Blog #4)
USA Oct 21, 2020 | By LarryE
Super-Agents Are Real (Blog #4)
USA Oct 19, 2020 | By LarryE
Super-Agents Are Real (Blog #3)
USA Oct 13, 2020 | By LarryE
Super-Agents Are Real (Blog #2)
USA Sep 29, 2020 | By Larry Ekiert
Super-Agents Are Real (Blog #1)

The reality is that “customer experience” is more than a single engagement or interaction with your organization.  It starts with a customer’s first point of contact and ends with the last…

USA Sep 10, 2020 | By Larry Ekiert
Empower Customers With Self–Service Blog #3

Key findings from our “When, How and Why Customers Self-Help” Webinar  

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