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Displaying 10 of 24
USA Oct 6, 2023 | By Mark Beeston
Transforming customer service through speech automation and CCaaS

Harnessing speech automation enables organizations to increase convenience for customers, improve service levels, and boost efficiency.

USA Aug 4, 2023 | By Helen Billingham
How real-time chat translation delivers better multilanguage customer service

Providing service in a customer’s preferred language is key to a great experience, that’s why embracing real-time chat translation makes this easier to achieve.

USA Oct 12, 2021 | By LarryE
Delivering Better Customer Experiences (CX)

For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and effectively.

USA Sep 20, 2021 | By LarryE
Enghouse UC
USA Sep 3, 2021 | By LarryE
Unified Communications

Unified Communications. Contact Center Solutions. Delivered from the cloud “as a Service”… enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible.

USA Jul 7, 2021 | By LarryE
AI-Enabled Agent Assessment

Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than as a normal course of business. While expectations are that all agents will adhere to call scripts, manage conflicts, and comply with regulations while treating customers with empathy. How do you make sure?

USA Jun 24, 2021 | By LarryE
Video – See What You’ve Been Hearing

Integrating video will accelerate the transformation of your contact center into a powerful revenue generator.

USA Jun 11, 2021 | By LarryE
AI – Delivers The Benefits of a Complete Picture

Insightful, accurate, and comprehensive CX insights will drive greater loyalty, lower churn rates and increase revenues,

USA May 28, 2021 | By LarryE
First-Party Data is Generated by your Contact Center

Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.

UK Apr 16, 2021 | By Helen Billingham
4 tips for successfully reducing high contact volumes and increasing customer satisfaction
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