US ContactBabel: ICG – Customer Engagement & Personalization – June 2021
Your contact center can provide you with the first-party data needed to accelerate the understanding of your customers. Act on it to easily personalize the Customer Experience.
US ContactBabel: ICG – AI, Chatbots and Machine Learning – June 2020
Supported by the speed and availability of affordable processing power, learn more about how AI can take customer contact far beyond what is feasible now.
US ContactBabel: Customer Experience DMG – January 2021/22
Gain the insights you need to deliver better customer experiences with empathy. Download this guide to understand customer preferences and underlying concerns while enhancing your business’s efficiency and effectiveness.
The Collaborative Contact Center: Microsoft Teams Playbook
As Teams quickly evolves, it enables organizations to intelligently manage all contact center interactions. Download this ebook to learn how it helps businesses drive revenue, increase agent engagement and tracks productivity.
Mitigating Risk in Your Microsoft Teams Contact Center Migration
Unified Communications and the Contact Center. Easily said, easily done – if you are aware of the various issues that need to be considered – ahead of time. Simplify and accelerate collaboration across the organization. Guarantee success.
Understand Your Customer’s Experience to Improve It
Customers tell you what matters. At each touchpoint along the customer journey. Hear ‘The Voice of the Customer” by voice, video, SMS/text or on social media, whether dealing with agents or with Self-Service. Listen Intently. Act Quickly.
Artificial Intelligence can be the objective source of truth needed to improve the customer experience (CX) your organization delivers. Invest in the future now, the benefits are immediate.
The customer experience can be affected by many variables outside your control. Your agents can be the difference between keeping customers engaged with calm and empathy or escalating situations into conflicts. Learn how your agents can defuse tense situations.
It’s the new reality. No longer restricted to just being in an office, agents and supervisors can be deployed where and when they are needed, permanently or on a temporary basis. Its now easier than you think.
Explore the benefits of migrating from an existing on-premise based contact center to the cloud. With built-in resiliency and business continuity, along with easy deployment, it provides the operational flexibility needed to meet customer expectations – today and tomorrow.
Ebook: The Market Researchers Guide to CATI Research
CATI (pronounced “Katie”or “Catty”) or Computer-Assisted Telephone Interviewing is one of the first data collection methodologies to introduce technology to the Market Research. interviewprocess.