Resources

Your customer interaction abandon rate is not just a strong indicator who is unhappy with your service. It is also something you can address.  Even better, it may even be easier than you realize.

CATI (pronounced “Katie”or “Catty”) or Computer-Assisted Telephone Interviewing is one of the first data collection methodologies to introduce technology to the Market Research.
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Significant benefits come from migrating to the cloud. Typically exceeding initial estimates. Learn more.

Understand how a Cloud Contact Center provides Small and Medium Businesses with the best security, operational flexibility, and the most cost-effective approach to growing their customer experience (CX) capabilities.

As Teams quickly evolves, it enables organizations to intelligently manage all contact center interactions. Download this ebook to learn how it helps businesses drive revenue, increase agent engagement and tracks productivity.

Unified Communications and the Contact Center. Easily said, easily done – if you are aware of the various issues that need to be considered – ahead of time. Simplify and accelerate collaboration across the organization. Guarantee success.

Customers tell you what matters. At each touchpoint along the customer journey. Hear ‘The Voice of the Customer” by voice, video, SMS/text or on social media, whether dealing with agents or with Self-Service. Listen Intently. Act Quickly.

Artificial Intelligence can be the objective source of truth needed to improve the customer experience (CX) your organization delivers. Invest in the future now, the benefits are immediate.

The customer experience can be affected by many variables outside your control. Your agents can be the difference between keeping customers engaged with calm and empathy or escalating situations into conflicts. Learn how your agents can defuse tense situations.

It’s the new reality. No longer restricted to just being in an office, agents and supervisors can be deployed where and when they are needed, permanently or on a temporary basis. Its now easier than you think.

Explore the benefits of migrating from an existing on-premise based contact center to the cloud. With built-in resiliency and business continuity, along with easy deployment, it provides the operational flexibility needed to meet customer expectations – today and tomorrow.