Resources

It’s a time of uncertainty in the PBX contact center market. Many contact center operations are working with very old voice platforms. Even though solutions like Mitel, Avaya and NEC have proved to be robust and reliable, users have to be concerned about their long term options for support and growth on these systems given the issues these vendors are facing.

If you’re responsible for the contact center at your organization, read on! This eGuide is designed to help IT and contact center professionals learn the fundamentals they need for a contact center migration. Do you know whether to favor a cloud contact center or one that’s on-premises? Are you looking to remain on your existing PBX for a little longer, or move to a UC or UCaaS platform like Microsoft Teams for your next voice platform? All these options are explored and explained for you in this valuable guide.

Finally, prepare for your next steps with a comprehensive migration checklist.

Why are your callers abandoning — and why does it matter? Most importantly, how can you fix it?

CX analyst ContactBabel identifies short wait times as one of the top three factors for a satisfying customer experience. As retailers and service providers adopt smarter technologies, customer expectations continue to rise — raising the bar for everyone.

This eGuide offers practical, actionable strategies to improve your service delivery, reduce call abandon rates, and keep your customers happy.

Download the guide and start making improvements today!