Support

At Enghouse Interactive, providing the highest level quality of support is paramount for our customers and partners. All Software Assurance (SWA) programs include automatic subscription for software upgrade licenses for future releases of your Enghouse solution, ensuring that you are always eligible to keep up to date. With SWA options from business hours coverage all the way up to Managed Services and Technical Account Management programs, you can be assured that Enghouse Interactive offers the level of level of service that your business demands.

Support Portal

Our online Support Portal (referred to as ‘MySupport’) allows you to manage your existing support requests as well as open new ones. The KnowledgeBase within MySupport allows you to see the latest product information, FAQs and technical documentation.

Access MySupport

Please note: To access the support portal you must have an active (current) support contract with Enghouse Interactive.

 

For CC:SP customers please use the following links to access support information:

Support Information  Submit Ticket

Servicing Success

We provides our customers with exceptional support through our Technical Support Team and a global network of accredited partners. Our Technical Support Team provides highly skilled engineers that work to stringent SLAs to ensure your issues are quickly and successfully resolved.

Contact our Support Teams:

Syntellect SVP / Envox Customers / Communications Portal (CP)

Phone: +1 800.788.9730
SVP Support E-mail
SCP Support E-mail
Envox (CTC/CTADE) Support E-mail

Arc Solutions

Phone: +1 877.956.0272
E-mail

Syntellect CIM / Apropos / Contact Center: Enterprise (CCE)

Phone: +1 630.575.7900
E-mail

Cosmocom / Contact Center: Service Provider (CCSP)

Phone: +1 602-896-3422
Alternate Phones: +1 602-896-3421
+44 870 220 2205
E-mail

Datapulse

Phone: +1 800.657.1530
E-mail

Telrex / Quality Management Suite (QMS)

Phone: +1 602.896.3406 x3
Para Español marque +1 602.789.2733
E-mail

Zeacom / Communications Center (CC)

Phone: +1 800.513.2810
Para Español marque +1 949.732.7247
E-mail

Trio

Phone: +46 (0) 8.630.9898
E-mail

“

The partnership with Enghouse means I can trust them to get on and support me with the value-added elements, while I focus on some of the core services. Knowing that we are both working together toward a common goal gives me confidence that I am providing the right solutions for my customers.

Thomas Porter, BT Global Services
“

Having a contract in place with Enghouse Interactive gives us that security of having an expert partner to call on, as and when we need to.

Jens Hammering, CEO Mobilepeople
“

We’ve been very pleased with the Enghouse Interactive team’s responsiveness to any issues we’ve had and we’ve also been delighted with the high-quality support they have consistently offered.

Mark Hollingdale, Acting Head of Contact Center, P&O Ferries