TouchPoint Attendant

Your receptionist or operator is often the first point of contact with your organization, so it’s vital you create a positive impression by dealing with callers’ inquiries efficiently. Enghouse Interactive’s TouchPoint Attendant for Skype for Business enables a receptionist or operator to provide exceptional service through an intuitive interface which automatically prompts the most relevant and up-to-date information while amplifying the UC capabilities provided by Skype for Business.

Why is a console important for your business?

  • Makes receiving and routing calls simple  
  • Calls are handled smoothly improving the customer experience
  • Allow operators to work more efficiently
  • Handle complex requests that an auto attendant cannot handle

Why choose Enghouse Interactive’s TouchPoint Attendant Console?

Enghouse has over 20 years of experience delivering business customer communications with over 400 satisfied Skype for Business customers with over 10,000 contact center agents deployed.  Skype for Business is our fastest growing market segment and we are proud to be the first to market with TouchPoint Attendant Console for Skype for Business Online.

Features

  • TouchPoint Attendant Console is a modern severless platform that is easy to implement allowing operators to be productive immediately
  • Designed to be clean and intuitive so your operators are only shown the information they need when they need it
  • Using simple gamification new users can learn in a fun, easy and interactive way without hours of training

We have Microsoft’s Customer Experience White Spaces Covered:

Skype Console

  • Native / UCMA Integration
  • ONLY Console for Skype Cloud PBX
  • Works with E5 License
  • Cloud / Hybrid / On-premise deployment

Contact Center

  • Native / UCMA Integration
  • Interaction Stays in Skype
  • Channel Escalation
  • Collaboration with Internal Experts

Reporting

  • Provide Contact Center KPI’s
  • Breakdown Data by Agent’s and Queue’s
  • Workforce Management Metrics
  • Gamify Goals from Interaction Metrics

Recording

  • Five different recording configurations
  • Add Notes to Specific Clips for Review
  • Recording Analytics
  • Report from Recording Data

"By 2020, 20% of all new U.S. contact center seats will be based on Skype for Business contact center environments"

-Gartner Market Guide for Microsoft Skype for Business Contact Center Partners

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