Deliver Superior CX by Converting Contact Center Data into Actionable Insights Designed to Better Coach and Evaluate Your Agents, & Better Understand and Delight Your Customers

To deliver great CX, you need to definitively understand the needs and expectations of your customers – and your agents. Artificial Intelligence (AI) is pivotal to developing actionable customer intelligence and optimizing the experience throughout the customer journey. While at the same time, it can also empower your agents to deliver superior customer service and build empathic engagement.

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Develop Rich and Compelling Customer Experiences

The average contact center today collects data from thousands of daily interactions across various channels – voice, email, SMS, social media, and webchat. Using this data is key to drawing accurate conclusions around your customers’ needs and preferences as well as your agents’ strengths and weaknesses.

Being able to interpret these interactions easily and accurately is essential for your organization to know what corrective actions to take to address what matters most to your customers and deliver the coaching that ensures your agents are efficient and effective.

The bottom line? Your organization will deliver richer and more compelling customer experiences (CX) than ever before.

The Advantages Of Enghouse Artificial Intelligence
Intuitive interface
Standalone or Integrated
Can be used on a standalone basis, fully integrated with your survey management tools, Enghouse Interactive or 3rd-party contact center solutions
Maximum Flexibility and Scalability
Manage ongoing data inflows or regularly scheduled analyses, locally or globally
Open standards API
Industry-leading Accuracy of Derived Insights
Innovative hybrid machine learning, proprietary algorithms, industry-specific lexicons
Accessible on any device
Usable Where ever Required
Intuitive graphical reports, definitive insights, transparency of analysis
Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!

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Jul 29, 2021 | By LarryE

Using the right approach will enable your organization to mitigate risk, deliver better service, protect customers and agents, and ensure that all customer contacts result in positive outcomes.

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Jun 11, 2021 | By LarryE

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May 14, 2021 | By Helen Billingham

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