Survey Management

Decision makers need solutions that provide rapid, accurate, sharp insights. When architecting a research project, a researcher must not only design a survey and identify an audience but also determine how best to collect opinions and feedback from their targeted group.

Our solutions enable insights managers, market researchers, pollsters, and call center managers to reach customers, employees, and constituents through multi-channel touchpoints.

The platform enables operations across a mix of data collection modes, including phone (CATI), online (WAPI), Interactive Voice Response (IVR), mobile, and heterogeneous vendor solutions. This helps to complete projects within the shortest time and cost-effectively using the fewest sample records available.

Our user-friendly Multi-Mode Platform streamlines data collection from targeted respondents, reduces costs, and simplifies data processing and analysis.

With the variety of options available at their fingertips, researchers can design data collection strategies that bridge diverse modalities, organizations, and vendors, regardless of existing in-house capabilities. Designing data collection strategies to best fit the needs of the research being conducted, has never been easier or more flexible!

Capture the True Voice of the Customer

Listening to customers is one of the primary goals of a Customer Experience program. Using automated voice interviews, you can gather and assess customer opinions while also ensuring efficient and cost-effective data collection. Our platform lets you automate the collection of comprehensive feedback across multiple modes and across various touchpoints in the customer journey to identify opportunities for process and product improvements, agent skills development, partner management, and much more. By using an omni-channel approach, you can deliver superior insights than relying on written responses alone.

Voice Analytics for Enterprises

Voice remains the easiest and fastest methodology to gather data, its quicker than typing. Verbal responses also minimizes the number of questions needed to gather enough data to achieve the research objectives. Free-form, conversational responses using the customer’s own words will typically provide more complete information. Our voice analysis uses dynamic natural language processing and real-time insight analysis yields a more complete understanding of respondents’ true intent faster.

Contact Us to earn how we can help you better understand your customers with the insight needed to transform your business.