How Can I Effectively Manage Omni-channel Interactions?
Busy contact center managers are continuously juggling service levels across five or six different channels, and developing an omni-channel strategy. However, to effectively manage you need omni-channel communication with your customers.
In real time, all channels, regardless of how many there are, should be treated as a single, unified way of allowing businesses and customers to communicate with each other with the same high level of service and knowledge.
Enghouse Interactive is offering a FREE TRIAL (limited time only) of Communications Center for your contact center environment -with full access to our support team for the duration of the trial so you can get the full experience.