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In a fast-moving world, companies need to embrace proactive customer service to effectively address consumer needs. They must value customer time, minimize effort and deliver service seamlessly.

Customers, more than ever, expect an omnichannel experience. They want the convenience of being able to move seamlessly between different digital and human channels.

Understanding their journeys and keeping up with those expectations across every stage of the relationship are both critical to ensuring that customers have a great experience.

Providing service in a customer’s preferred language is key to a great experience, that’s why embracing real-time chat translation makes this easier to achieve.

Be creative! Choose on-hold music that will set the rhythm of your customers' experience! These examples are just ideas to inspire you...

Every organization should understand the benefits of IoT in customer service, from improving CX and increasing efficiency.

Mother's Day has the potential to either make or break your reputation with individual customers. If you get customer service right, you will earn people's trust for the long term. However, Mother's Day isn't simple for retailers to get right.

How do you meet all the needs of a multigenerational contact center workforce and benefit from all of their skills and experiences?

Want to improve your customer experience? The best examples are right in front of you. No matter your size or industry, here are four CX lessons that every organization can learn from big companies:

Companies are increasingly embracing Microsoft Teams. So, what are the best options to integrate call recording with MS Teams?