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USA Sep 21, 2023 | By Pauline Ashenden
Understanding the keys to proactive customer service success

In a fast-moving world, companies need to embrace proactive customer service to effectively address consumer needs. They must value customer time, minimize effort and deliver service seamlessly.

USA Sep 15, 2023 | By Helen Billingham
The Rise of Omnichannel CCaaS: Delivering a Seamless Customer Experience

Customers, more than ever, expect an omnichannel experience. They want the convenience of being able to move seamlessly between different digital and human channels.

USA Sep 7, 2023 | By Annette Franz
On the Path to Customer Journey Management

Understanding their journeys and keeping up with those expectations across every stage of the relationship are both critical to ensuring that customers have a great experience.

USA Aug 4, 2023 | By Helen Billingham
How real-time chat translation delivers better multilanguage customer service

Providing service in a customer’s preferred language is key to a great experience, that’s why embracing real-time chat translation makes this easier to achieve.

USA Jun 20, 2023 | By Katherine Dominguez
The art of choosing the on-hold music in your Contact Center: which one and when

Be creative! Choose on-hold music that will set the rhythm of your customers' experience! These examples are just ideas to inspire you...

USA May 26, 2023 | By Helen Billingham
The benefits of IoT in customer service

Every organization should understand the benefits of IoT in customer service, from improving CX and increasing efficiency.

USA May 12, 2023 | By Helen Billingham
Mother’s Day Customer Service

Mother's Day has the potential to either make or break your reputation with individual customers. If you get customer service right, you will earn people's trust for the long term. However, Mother's Day isn't simple for retailers to get right.

USA May 3, 2023 | By Helen Billingham
Tapping into the benefits of the multigenerational contact center

How do you meet all the needs of a multigenerational contact center workforce and benefit from all of their skills and experiences?

USA Feb 13, 2023 | By Blake Morgan
CX Lessons Every Organization Can Learn from Big Companies

Want to improve your customer experience? The best examples are right in front of you. No matter your size or industry, here are four CX lessons that every organization can learn from big companies:

USA Jan 20, 2023 | By Larry Ekiert
3 Options to Integrate Call Recording with Microsoft Teams

Companies are increasingly embracing Microsoft Teams. So, what are the best options to integrate call recording with MS Teams?

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