Contact Center as a Platform

Reliable, Resilient and Agile

Enghouse Contact Center as a Platform (CCaaP) enables global telecommunications services and technology providers to white label a fully customizable contact center as a service offering as their own, with robust and highly-flexible multi-tenant architecture.

Enghouse CCaaP is a comprehensive contact center solution and offers a wide range of options including ACD, IVR, CRM integrations, predictive dialing, chatbots, video calling, advanced recording, reporting, quality management and tenant-specific administrative tools.

In continuous use for over a decade by some of the world’s largest service providers, it reliably provides advanced contact center capabilities to the highest number of seats globally.

Advantages

Enghouse Contact Center as a Platform

Comprehensively Equipped

Highly reliable Contact Center solution

Service-Provider Focused

Powerful and easy-to-use administrative interfaces

Multi-Tenant Architecture

With extensive tenant self-administration capabilities

Extensive Integrations

With all leading Unified Communications as a Service solutions

Highly-Flexible

Easily customizable, enables tenants to offer the right feature set to their users

Features and Benefits

Top Benefits of Enghouse CCaaP

Multi-Tenant or Single Customer

All Contact Center as a Platform applications are scalable and extendable, using open standards.

Omni-Channel Communications and Automated Callbacks

Minimize waiting in voice queues and offer voice and digital communications channels including multiple SMS providers.

Comprehensive Reporting

Choice of standard reporting or advanced Business Intelligence with visual dashboards.

Unlimited Integrations

Benefit from a wide range of third-party technologies and infrastructures significantly reducing the time, cost, and complexity of creating and deploying optimized Omni-Channel Self-Service.

AI and Natural Language Processing

Use conversational AI, advanced speech recognition and speech-enabled IVR’s to replace the menu-driven experience with a natural conversational interface.

Mobile-Optimized

Display a full set of easy-to-read menu options optimized for the mobile device being used. Delivers multi-media interactions without needing additional telephony capacity.

Virtual Assistants (Chatbots)

Fully automated, rules-based chatbots provide customer and agent assistance and improve the customer experience by significantly reducing service times.

Outbound Notifications

Automated and proactive engagement with customers and prospects on a scheduled or ad hoc basis to provide reminders, follow-ups, and more.

Text-to-Speech

Dynamically transform text into conversational language for prompts and informational messages. Easily extract relevant text-based information and convert it to natural language speech.

Open APIs

Integrate with advanced Knowledge Bases, databases, computer telephony integration (CTI) applications, and CRM systems.

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White label a fully customizable contact center as a service offering