Contact Center for SMB

Advanced Contact Center capabilities right-sized for you

Contact Center for SMB is a flexible, cost-effective and robust omni-channel platform that enables Small and Medium Businesses (SMB’s) to deliver the same superior customer experiences (CX) that Enterprises offer.

The advanced capabilities provided by CC for SMB deliver optimal agent productivity and effectiveness while improving overall Contact Center performance. Maximize customer responsiveness across all communications channels including voice, voicemail, email, SMS, web chat, social media, and video while fitting into your current business realities.

Easily and intuitively optimize ongoing operations in real-time using its award-winning graphical user interfaces (GUI’s), comprehensive administration capabilities and business intelligence reporting. Leverage the industry’s most comprehensive range of Contact Center capabilities:

Artificial Intelligence (AI)
Business Intelligence (BI)
Knowledge Base (KB)

Outbound Communications
Self-Service, Chatbots
Workforce Management (WFM)

Unified Communications (UC, UCAAS)
Video

Features and Benefits

Top Benefits of Enghouse Contact Center for SMB

Reliability

Benefit from industry-leading resiliency, redundancy, and flexibility, to serve your customers with confidence

Premium Security

Our security best practices, and secure product development lifecycle, assure data protection across cloud-based services

Artificial Intelligence

Listen. Understand. Act on the Voice of the Customer. Develop customer insights from every touchpoint in the customer journey, and understand what their issues are, and why – with context

Video

See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities

Self-Service

Provide customer self-service via IVR apps, speech recognition, AI and chatbot driven interactions, along with providing customers with the information they want, when they want it, how they want it. Customers can engage with a live agent anytime they choose to

Operational Flexibility

Deploy Contact Center for SMB on-premise, in the cloud or as a hybrid architecture, add agents and back-office resources as required, on a temporary or permanent basis

Adaptability and Scalability

Add or reallocate agents as needed to meet seasonal needs. Manage inbound, outbound and blended needs with ease, regardless of where they are located

Business Intelligence to Optimize Service

Intuitive visual dashboards provide key information at a glance with drag-and-drop flexibility to create personalized ad hoc reports

Accelerate Innovation via API driven, Open-standards

Unlimited Integration of third-party applications, with any PBX, Unified Communications or UC as a Service platform, and use single or multiple telephony infrastructure providers