Private Cloud Contact Center

A Managed, Subscription-Based Call Center that is 100% Private

The same proven software available in the cloud or on premises: your choice.

Enghouse’s Private Cloud Contact Center as a service is suitable for organizations for whom a multi-tenant (public) cloud is unsuitable or not ideal. Operating preferences or governance (based on geography, jurisdiction, industry regulations, etc.) can make a Private Cloud Call Center mandatory or preferable, most often based on a need for security, data sovereignty, or control. Deploy Enghouse Private Cloud in your Cloud infrastructure of choice, such as Microsoft Azure, Amazon Web Services; integrate it with a single or multiple PBXs or UC solutions as required.

This omnichannel contact center offers a rich feature set and outstanding reliability, to ensure a superior customer experience (CX) for every engagement. Seamlessly channel all communications including inbound and outbound voice, voicemail, email, SMS, webchat, social media, and video, providing customers with a journey that effortlessly meets all their needs and delivers optimal satisfaction.

Our flexible and highly intuitive user interface has instant appeal for Agents and Supervisors, ensuring that onboarding new users is never burdensome. Deploy a standard user template or empower managers and administrators to easily tailor functionality to meet different skills and needs.

Further elevate your CX delivery by leveraging the contact center industry’s most comprehensive CX portfolio to maximize productivity and effectiveness with Enghouse’s strongly CX-focused Artificial Intelligence, recording and quality management, CRM integration and automation, workforce management (WFM) integration – and much, much more.

Looking for something different? Find out more about the different deployment choices for your contact center.

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What Makes Enghouse Private Cloud Contact Center Stand Out?

Flexibility when Public Cloud is not Suitable

Organizations whose operations or governance (based on geography, jurisdiction, industry regulations etc) make a private solution mandatory or preferable for your contact center. Often due to a need for security, data sovereignty, or control

Premium Data Privacy and Security

Data privacy and security are critical deliverables for Enghouse contact centre solutions. As well as being ISO-27001 certified, we support our customers in compliance with SOC2, HIPAA, PCI-DSS and regional regulations such as GDPR and CCPA

Unmatched Reliability and Management

Industry-leading resiliency to serve your customers with confidence 24/7/365. Control all interactions and capabilities through a single, cloud-based platform while reducing IT and infrastructure expenses

Practical, CX-Focused Artificial Intelligence

EnghouseAI is mindfully developed specifically for the contact center, offering tools such as Virtual Agents, Transcription, Knowledge Service, Voice of the Customer (VoC) insights and more

Fully Featured Omnichannel

Offer customers their channel of choice, and track multiple interactions as a single journey where appropriate, with agents getting full visibility of all activity and history across every channel

Native Microsoft Teams Integration

A gold Microsoft Partner, Enghouse delivers tightly integrated Microsoft contact center functionality as part of the elite Microsoft Technology Adoption Program (TAP)

Adaptability and Scalability

Easily grow to over 10,000 agents, add or reallocate agents as needed to meet seasonal needs. Manage skills-based agent flows with ease, regardless of where they are deployed

Premium Reporting and Dashboards

Customizable, real-time dashboards track queue and agent status across all channels. Detailed or summary performance and activity reports ensure decisions can be based on accurate, relevant data

CRM and Back-Office Integration

Out-of-box integration with best-of-breed CRMs such as Microsoft Dynamics and Salesforce, or custom integration to other third-party or proprietary back-office applications

How an Enghouse Private Cloud Contact Center Drives Success

Overall Improved Customer Experience

Increase your customers’ satisfaction with comprehensive channel and language choice, 24x7x365 self-service, faster and more consistent and accurate responses, and diligent action on customer insights

Increased Productivity and Performance

Use AI-enabled Automation to better support agents, improving performance and satisfaction by automating self-service, offering proactive customer responses, and facilitating coaching

Improved Planning and Executive Engagement

Manage contact center teams and operations, identify trends, and proactively manage upwards with flexible, fully customizable business intelligence that provides an accurate view of both activity and performance

Deliver Outstanding Service Across Voice, Chat, Email, SMS and more

Offer customers the channels they are most comfortable using, and track multiple interactions as a single journey where appropriate, with agents getting full visibility of all activity and history across every channel

Improve Efficiency and Agent Satisfaction with CRM and Back-Office Integration

Increase productivity and performance and save on screen real estate by automating agent look-up and write-up processes in third-party applications

Personalized Interactions and Enhanced Engagement with Video

Improve engagement and minimize conflict with video escalation. Agents or customers can see what they’ve been hearing, deliver visual instructions or clearly demonstrate via the next best thing to face-to-face

Ready to learn more about a Private Cloud Contact Center?

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Flexible. Secure. Effortless.