Quality Management Suite
Balancing the goals of the business and the customer is a difficult and ever changing task. To help organizations to provide consistent, quality of service while remaining profitable and efficient.
Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.
To find out more about the latest and upcoming releases, and to compare features to previous versions, please visit the Release Highlights page.Release Highlights