What is Enghouse SmartDial?
Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions.
Six Reasons to Use SmartDial from Enghouse Interactive:
- Engineered to work natively with Enghouse Interactive Contact Center solutions - Seamlessly integrates with other Contact Center platforms as well - Intelligently blends Outbound call flows with Inbound flows to optimize Agent productivity - Easily satisfies national, regional and local regulations (i.e. TCPA, FDCPA, DNC) - Benefit from unparalleled operational flexibility; across multiple campaigns or timezones - Available via Cloud, On-Premise, or Hybrid deployment
What You Can Expect from Enghouse SmartDial?
SmartDial is a business-rules driven platform that delivers the widest range of dialing algorithms and ensures operational agility to meet all inbound and outbound customer contact needs.
Enghouse SmartDial delivers a high-performance, high-reliability experience when compared to other outbound dialer solutions, through:
Why Enghouse SmartDial?
Contact Center teams have realized greater returns when using SmartDial. Enghouse customers have reported:
Agent Pool Cost Savings
What are the Benefits of using SmartDial?
Enghouse SmartDial Key Differentiators
About Enghouse Interactive
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders. Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.