Industry experts to share tips, best practices and challenges in deploying a contact center on Skype for Business
Phoenix, AZ (August 31, 2017) — Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today announced an upcoming webinar, “Considering Skype for Business in the Contact Center?”, detailing how to successfully implement Skype for Business (SfB) in virtually any contact center environment.
Gartner, in its 2016 Market Guide for Microsoft Skype for Business Contact Centers, forecasts 20% of all new U.S. contact center seats will be based on Skype for Business contact center environments by 2020. During this webinar, John Cray, vice president, product management, Enghouse Interactive, and Bill Vollerthum,president and CEO, Enabling Technologies will share their combined expertise as Microsoft Gold Certified partners on the critical factors behind successful contact center deployments on Skype for Business in on-premise, hosted or hybrid environments.
Attendees will hear real-world stories from organizations on what they learned during their implementation and deployment.
Register now to learn:
Don’t miss out! Register here for guidance on your journey to a Skype for Business contact center.
WHAT: Webinar – “Considering Skype for Business in the Contact Center?: How to Implement Skype for ANY Business”
WHEN: Wednesday, September 13, 2017 at 1:00 PM EST
WHO: John Cray, Vice President of Product Management, Enghouse Interactive and Bill Vollerthum, President and CEO, Enabling Technologies
ABOUT ENABLING TECHNOLOGIES
Enabling Technologies is the leading Systems integrator of Microsoft Office 365 solutions. Enabling has 25 years of messaging and real-time communications experience and over 1500 deployments of Microsoft Skype for Business/Lync, Exchange and Exchange Unified Messaging and Office 365. Enabling’s tried-and-true processes have helped customers minimize risk, maximize existing investments, and optimize the end-user UC experience. Enabling takes an all-inclusive approach to projects, mastering the technical components while also optimizing the people and process side to technology rollouts. We specialize in secure Cloud solutions including Office 365 and hybrid migrations. Having Enabling design, implement, and proactively monitor your Office 365 and Skype for Business systems is the first step to changing the way your workforce thinks about communications, for the better. Enabling Technologies’ staff is comprised of seasoned, certified IT professionals who work with a range of next-generation technologies and can recommend and implement the “right solution” for our customers. As validation, Enabling Technologies, a four-time recipient of the Microsoft Partner of the Year award, has provided professional services and solutions to organizations of various sizes from such diverse industries as government, legal, financial, pharmaceutical, manufacturing and medical.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at https://www.enghouseinteractive.com/.