Microsoft experts to discuss latest developments around Skype for Business, Microsoft Office 365, and Teams

PHOENIX, AZ (February 28, 2018) – Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today announced an upcoming webinar on Microsoft TouchPoint Agent for Office 365, where VP of Product Development, Enghouse Interactive, John Cray, and Sr. Microsoft UC Technical Consultant,  Integration Partners, Josh Blalock will be discussing the latest developments and announcements around Skype for Business, Microsoft Office 365, and Teams.

During this 60-minute session, Cray and Blalock will discuss the state of the Office 365 phone system, including its history, availability and recent updates, features, as well as the hybrid options and how it is not a one size fits all model.

The webinar will also take an in depth look at Teams. This will include diving into the Microsoft journey to Teams, assessing how to manage phone system users in both Skype for Business Online and Teams, and  determining whether Teams is in your phone system feature.

Not only will attendees hear about the latest and greatest, they will also have the opportunity for a live Q&A with Cray and Blalock. Whether companies are already using Microsoft or are considering making the switch, this webinar is a can’t miss.

WHO:              John Cray, VP of Product Development, Enghouse Interactive; Josh Blalock, Sr. Microsoft UC Discuss Consultant, Integration Partners

WHAT:            Enghouse Interactive & Integration Partners Collaborative Webinar around Microsoft “TouchPoint Agent” for Office 365

WHEN:            Wednesday, Feb. 28, 1:00 pm EDT

TouchPoint Agent is a lightweight, server-less application that empowers contact center agents with skills-based routing, CRM screen pop, call recording, directory searching for experts, call categorization and control, graphical reporting and real-time dashboards. Integrated to Office 365 directly from the desktop, TouchPoint Agent is available at a price-point significantly lower than full omni-channel offerings and caters to productivity-driven call centers that leverage voice for customer interactions.

To register for this webinar, click here.

Enghouse Interactive  delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at

Integration Partners ( is an award winning, nationwide IT services engineering firm specializing in solutions that are open, scalable and drive to greater productivity and competitiveness for our clients. Our solutions and services portfolio provides enterprises nationwide with Cloud, Security, Collaboration, Core Infrastructure, and Managed Services. Integration Partners is a privately held company headquartered in Lexington, Massachusetts.

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