Enghouse Interactive President for the Americas to Join Executive Panel at ITEXPO 2018

Ernie Wallerstein to address opportunity for managed service providers to create new, recurring revenue streams through Microsoft Office 365, Skype for Business and Teams

FORT LAUDERDALE, FL (February 13, 2018) – Enghouse Interactive a leading developer of a comprehensive portfolio of contact center software and services, today announced that Ernie Wallerstein, president for the Americas, Enghouse Interactive, will join the executive panel, “The Modern MSP: Recurring Revenue and Business Opportunities from Microsoft Office 365, Skype for Business and Teams,” on Wednesday February 14, 2018 at ITEXPO  in Fort Lauderdale, Florida.

Enghouse Interactive helps managed service providers (MSPs) capitalize on customer interaction solutions by delivering an exceptional customer experience through contact center hosted or in the public cloud. During this session, Wallerstein will detail how managed service providers can create new, recurring revenue streams, as well as leverage the aforementioned applications with Microsoft cloud services like Azure and OneDrive to create profitable opportunities while helping customers grow.

WHO: Ernie Wallerstein, President for the Americas Enghouse Interactive; Eric Bauer VP Marketing & Business Development AudioCodes; and Evan Kirstel (Moderator), Digital Social Influencer and Business Strategist

WHAT: The Modern MSP: Recurring Revenue and Business Opportunities from Office 365 and S4B/Teams

WHEN: Wednesday, Feb. 14, 3:00 – 3:55 pm, Room MSP-09

WHERE: ITEXPO 2018 – Greater Ft. Lauderdale/Broward County Convention Center, Fort Lauderdale, Florida

But, to succeed, they must move beyond traditional thought processes and become “modern MSPs.” This includes evolving beyond being a “one trick pony” specializing in basic cloud migration, and instead look at the latest services being adopted and demanded by businesses.According to IDC, the cloud opportunity will exceed $500 Billion by 2020. This is a huge opportunity for MSPs, especially for those in the Microsoft Partner Ecosystem. These partners, however, have challenges to overcome. Many MSPs lack the background and know-how to sell new services, do not have the technical expertise or certifications to easily integrate new offerings and cannot afford additional time and resources to manage and support the constant evolution of the cloud market.

ITEXPO is billed as an annual gathering spot where telecom, IT C-level professionals, business owners, developers, and the channel learn and conduct business.