Enghouse Interactive logo Stacked color
Enghouse Interactive logo Stacked color

ENGHOUSE INTERACTIVE SELF-SERVICE

Enabling Customers to help themselves – quicker, when and how they want.

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What is Enghouse Interactive Self-Service?

Self-Service is rapidly becoming one of the most important aspects of a fully-integrated customer experience. It helps optimize your customer engagements by personalizing their journey, where the customer chooses how and what services they access themselves, using the communications channel or channels they prefer.

Enghouse Self-Service, delivered via the Enghouse Communications Portal Platform, helps increase overall customer satisfaction by improving first call resolution (FCR) rates, reducing customer service delays and average hold times (AHT), while optimizing operational efficiency. By improving your flexibility and responsiveness, your organization will be able to stay ahead of ever-changing customer needs and expectations, now and in the future.

Why Should You Get Enghouse Interactive Self-Service?

Omni Channel Access

Simplify the process of handling inbound customer requests via voice, SMS/text, social media, email, and mobile or web apps

Operational Flexibility

Optimize Operational Flexibility by simplifying the development, implementation and on-going revisions of new services offerings in real-time.

Reduced Service Time

Virtual Assistants capture customer information from the first IVR point of contact to ensure that appropriate resources and responses are ready to resolve the customer inquiry or problem

Customer Satisfaction

Eliminate Customer Frustration by optimizing all types of inbound interaction to ensure zero delay in providing the requested information in the format they request

Easy Integration

Integrate Easily with Enghouse Cloud, On-Premise, Hybrid solutions or 3rd-party vendor platforms

Ready To Schedule A Demo Or Need More Information?

What is Enghouse Interactive Self-Service?

Self-Service is rapidly becoming one of the most important aspects of a fully-integrated customer experience. It helps optimize your customer engagements by personalizing their journey, where the customer chooses how and what services they access themselves, using the communications channel or channels they prefer.

Enghouse Self-Service, delivered via the Enghouse Communications Portal Platform, helps increase overall customer satisfaction by improving first call resolution (FCR) rates, reducing customer service delays and average hold times (AHT), while optimizing operational efficiency. By improving your flexibility and responsiveness, your organization will be able to stay ahead of ever-changing customer needs and expectations, now and in the future.

Why Should You Get Enghouse Interactive Self-Service?

Omni Channel Access

Simplify the process of handling inbound customer requests via voice, SMS/text, social media, email, and mobile or web apps

Operational Flexibility

Optimize Operational Flexibility by simplifying the development, implementation and on-going revisions of new services offerings in real-time.

Reduced Service Time

Virtual Assistants capture customer information from the first IVR point of contact to ensure that appropriate resources and responses are ready to resolve the customer inquiry or problem

Customer Satisfaction

Eliminate Customer Frustration by optimizing all types of inbound interaction to ensure zero delay in providing the requested information in the format they request

Easy Integration

Integrate Easily with Enghouse Cloud, On-Premise, Hybrid solutions or 3rd-party vendor platforms

Ready To Schedule A Demo Or Need More Information?

WEBINAR ON DEMAND

Self-Service in the Contact Center

When, How & Why Customers Self-Help

AI-Enabled Self-Service is more than just traditional IVR. It’s a way to give your customers and prospects expedited access to the information they seek quickly. Check out this on demand webinar to gain some surprising post-pandemic insights into who uses Self-Service channels, why they use them and when. 

In addition, you will learn about Enghouse Interactive’s Self-Service Solution, Communications Portal, why it's the solution of choice for companies large and small, as well as how it can be effectively combined with other contact center solutions, such as Outbound Communications, for more robust functionality.

ContactBabel Report

The Inner Circle Guide To AI-Enabled Self-Service

Download This Free Guide To Get Answers To The Following Questions:

  • Can these solutions ever be appropriate and affordable for smaller organizations?
  • What does creating and maintaining a Self-Service knowledge base actually involve?
  • How do we manage the potential ROI of the AI-enabled Self-Service before investment decisions are made?
  • Is there anything that successful AI enabled Self-Service implementations / projects have in common? Are there any pitfalls to avoid?
  • What will customer Self-Service look like in five years' time?
DOWNLOAD YOUR FREE GUIDE NOW

What To Expect With Enghouse Self-Service? 

Contact Center teams have realized greater returns when using Communications Portal. Enghouse customers have reported:

Accessibility

First Call Resolution

Agent Availability

Call Time Reduction

Virtual Assistants

What To Expect With Enghouse Self-Service? 

Contact Center teams have realized greater returns when using Communications Portal. Enghouse customers have reported:

Accessibility

First Call Resolution

Agent Availability

Call Time Reduction

Virtual Assistants

Check Out These Additional Resources To Learn More

Communications Portal Brochure

WHY ENGHOUSE'S SELF-SERVICE SOLUTION COMMUNICATION PORTAL?

DOWNLOAD BROCHURE
Communications Portal One-Pager

SOLUTION OVERVIEW & FUNCTIONALITY

TARGET USERS, APPLICATIONS & BENEFITS

When, How And Why Customers Self-Help

Detailed Characteristics from CX Leaders and Customers across the USA

DOWNLOAD INFOGRAPHIC
self service in contact center infographic

Ready To Schedule A Demo Or Need More Information?

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About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com