The Top Contact Center Events and Conferences in Europe for 2024

If you’re reading this, clearly you’re committed to staying ahead in the contact center industry.

One of the most transformative trends we’re seeing today is how AI is reshaping the landscape—think AI-driven voice chat-bots taking over traditional IVRs, or new tools that enhance agent efficiency through automated conversation summaries and proactive action prompts.

When it comes to gathering such insights and networking to truly leverage these innovations, conferences and industry events are the key.

To help guide your journey, Enghouse Interactive has handpicked the essential contact center conferences to attend in Europe for 2024. As a frontrunner in contact center solutions with almost 40 years of experience, Enghouse Interactive doesn’t just create products; they forge partnerships to elevate customer interactions globally.

Let’s dive in!

1. Contact Centres in Financial Services Summit

2. Customer Experience Management Summit

3. CCW, Europe

4. CX Solutions Summit

5. Call and Contact Centre Expo

We hope you have shortlisted a couple of events from this list in your quest to improve customer experience.

You can also meet Enghouse Interactive at ‘Call and Contact Centre Expo: Nov 27th – 28th, ExCeL London, London, UK.’

Besides knowledge of the latest industry trends, selecting the right Contact Center-as-a-Service (CCaaS) solution is instrumental in achieving your goals as a customer experience leader.

Let’s look at what sets Enghouse Interactive apart as a CCaaS provider and if it is the right choice for you!

Enghouse – Your Reliable Contact Center Solutions Partner to Take CX to the Next Level

With more than three decades of expertise and cutting-edge AI capabilities, Enghouse Interactive empowers organizations with a wide range of contact center software solutions, enhancing customer experiences significantly.

Enghouse Interactive transforms call centers from cost centers into powerful engines of growth. Trusted by businesses in healthcare, financial services, and the public sector, here’s what Enghouse Interactive offers:

• Omnichannel Communication: Connect with customers on their preferred platforms—SMS, chat, call, video, social media, or email. Enghouse’s Automatic Call Distribution (ACD) ensures inquiries are directed to the appropriate agent, while real-time chat translation improves interactions and reduces costs.
• Self-Service Solutions: Enghouse enables customers to utilize omnichannel self-service options and an AI-powered Virtual Agent system for seamless natural language interactions. This frees up human agents to handle more complex customer interactions, lowers operational costs, and heightens customer satisfaction.
• Agent Improvement: Enghouse delivers the tools to enhance agents success through coaching and training, autonomous scheduling changes, suggested responses, and Knowledge base articles. These tools reduce turnover rates, boost profits, and elevate customer satisfaction. This improvement in service quality also increases the likelihood of customers recommending the brand.
• Artificial Intelligence: AI is revolutionizing the contact center sector just as it has transformed other industries. EnghouseAI optimizes agent performance with data-driven strategies that enhance productivity by summarizing conversations and predicting the next steps, thereby improving business outcomes. EnghouseAI also provides invaluable insights into agent performance and the Voice of the Customer,  highlighting potential improvements both within and beyond the contact center.
• Outbound Communications: Enghouse’s automated outbound communication solutions enhance critical communications, increase operational efficiency, and decrease agent downtime. This technology allows agents to analyze past calling results and optimize future campaigns, reducing instances of unanswered calls and email terminations.

Enghouse has been a favorite among businesses of varied sizes because of the choices and customization offered and its unique deployment options. They are not just a service provider; they’re a growth partner.

If you’re looking for a reliable, flexible, value-optimizing, experienced partner to improve your customer experience and is easy to do business with, reach out to Enghouse today!