The Top Contact Center Events and Conferences in USA for 2024

With 58% of customers in the US willing to pay more for a good experience, it’s only natural for users to switch to brands with less friction when attending to customer needs. So, to avoid losing customers, boost revenue, and increase customer loyalty, businesses must invest in improving CX, starting with contact center interactions.

Here is a curated list of the top contact center events and conferences happening in the USA in 2024. This list is brought to you by Enghouse Interactive—a leading contact center solution provider offering support teams and agents cutting-edge technology to improve customer support for nearly 40 years. Let’s get started!

1. Next-Generation Customer Experience (NGCX) 2024

When	July 15 – 16, 2024
Where	The Westin Copley Place, Boston, MA
What to Expect	This conference is all about raising the bar for CX in the business world. The event is bringing together top-notch speakers from various corners of the financial sector to delve deep into the secrets behind the most innovative customer experience strategies out there.
How to Register	NGCX offers two packages with prices between $2,349 to $3,199. However, attendees can enjoy various discounts like the CX professionals’ team discounts. Click here for registration and more details.

2. Contact.io 2024 Conference

When	August 28 – 30, 2024
Where	Denver, Colorado
What to Expect	This event attracts over 700 participants, including call center executives, marketers, and technology leaders, creating an open and friendly environment for industry professionals to connect and stay updated on industry trends. Expect interactive sessions, practical insights, and networking opportunities to enhance your contact center initiatives.
How to Register	The Contact.io 2024 Conference is a paid conference and attendees can register online or onsite. However, the packages for online and onsite registration vary.

3. Execs in the Know Customer Response Summit (CRS)

When	September 24 – 26, 2024.
Where	Palm Springs, California.
What to Expect	Discover the newest tools, products, and solutions tailored for enhancing customer experience and support alongside cutting-edge advancements and strategic insights in telecommunications, blockchain, and smart security solutions, all crucial elements in effectively managing a call center. Attendees can also take full advantage of sourcing products and services, industry-leading keynote speakers, 100+ seminar sessions, concentrated market research, and numerous networking opportunities.
How to Register	The Customer Response Summit (CRS) is a paid event. Find more details here.

4. Customer Contact West

When	October 20 – 23, 2024
Where	Tucson Arizona, USA
What to Expect	Get ready for an immersive contact center event packed with practical examples and insights from top-notch speakers driving innovation in customer service and experience. You’ll also have the opportunity to network with industry experts and high-level executives and gain valuable insight into refining your strategy and outpacing rivals.
How to Register	Customer Contact West is a paid event with three packages to suit various attendees’ budgets. Starting from the ‘CUSTOMER ENGAGEMENT LEADERSHIP COUNCIL’, which is free but has certain restrictions to the complete series sold for $3,240. You can register here.

5. ICMI Contact Center Expo and Conference

When	October 21 – 24, 2024
Where	Orlando, USA
What to Expect	With rapid changes hitting contact centers, the ICMI Contact Center Expo will cover roundtables, sessions, and resources on the latest industry trends, including AI chatbots, remote onboarding, performance metrics, workforce optimization, and much more.
How to Register	Details about registration and payment for the ICMI Contact Center Expo are not available yet. Visit the ICMI website to stay up to date with event details.

6. Microsoft Ignite

When	November 18 – 22, 2024
Where	Chicago & Online
What to Expect	Expand your AI knowledge, forge new connections, and more. Uncover future technology trends, collaborate with experts, and build global networks to enhance your leadership.
How to Register	Registration and payment details for the Microsoft Ignite Conference 2024 are pending. Sign up to receive the latest updates.

These events and conferences bring together contact center representatives, CX leaders, and professionals from various industries, providing a platform for sharing knowledge and exploring tools that enhance customer experiences.

Attendees have the opportunity to network with companies offering top contact center solutions and products aimed at improving customer service.

You can meet Enghouse Interactive at Microsoft Ignite, November 18-22, 2024, in Chicago.

Below is a quick overview of what contact center solution providers like Enghouse bring to the table.

Enghouse – Your Reliable Partner in Taking Customer and Agent Experience to Next Level

Enghouse Interactive equips businesses and contact center teams with reliable and customized cutting-edge solutions that enable smooth customer support across multiple communication channels. Besides omnichannel support Enghouse Interactive has a lot more to offer:

Agent Improvement: Our agent improvement solutions ensure contact center agents are equipped with everything they need to offer better support. This reduces turnover rates, increases profits, improves overall customer experiences, and increases the likelihood of customers recommending your brand.
Self-Service: Some FAQs can be handled without contact center agents investing much time or effort and that is what the Enghouse Self-Service solution does. Customers prefer these options because it allows them to help themselves privately, with more convenience and ease.
Artificial Intelligence: AI is transforming various industries and the contact center sector is not left out. EnghouseAI focuses on agent performance tools, which improve customer support agents’ productivity by summarizing conversions and predicting next actions, boosting business performance – and on data-driven insights by analyzing every interaction to bring improvements and positive outcomes to all parts of your business.
Outbound Communications: Enghouse’s automated outbound communication solutions streamline critical communications, boosting operational efficiency and reducing agent downtime. By utilizing this software, agents can learn from past calling results and refine future campaigns, minimizing email terminations and ring-no-answer situations.

Enghouse Interactive is a trusted choice for businesses in healthcare, financial services, as well as the public sector to improve customer/citizen and agent experience.

Get in touch with the experts to learn more about Enghouse.

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