Non-Negotiable Capabilities for the Modern Bank Call Center
While customers may come to your branch for your amazing financial products, they stay for the incredible customer service. View this infographic to see what your customers expect from their modern bank communications experience:
The Improved Bank Customer’s Journey
In today’s competitive marketplace, customers expect to communicate with companies the way they communicate with their friends and family, through any device, at any time, anywhere. See how a bank provides this high level of service to empower their customers and agents.
Enghouse Interactive’s Partnership with Banks
Customers are becoming more accustomed to communicating with their banks from wherever they are but banks are struggling with legacy systems and tighter regulations. Banks must invest in a reliable and secure way to communicate with their customers.
Communications Center™ Overview
Wouldn’t it be great if you could guarantee every customer got through to the right person, with the right information, and resolved the issue, the first time, every time? Enghouse Interactive’s Communications Center is a total contact center solution to help you do just that.
Latest Content for Banks
How to Build A Customer-Centric Enterprise
Read our article learn how to become a truly customer-centric enterprise. Customers are the lifeblood of your organization and should be at the heart of everything your employees do, and should not be the sole concern of those in the front line of your organization.
Financial Institutions are Bringing UC to Their Contact Centers
John Cray, VP of Enghouse Interactive, authored a column examining how integrating Skype for Business and contact center systems enables banks and other financial institutions to experience the myriad benefits of unified communication (UC).
Leverage Communication Software for Added Security
Enghouse Interactive outlines ways that a bank can add security measures to their contact center. By implementing a system with multi-layered security controls during customer interactions, banks can protect customer information while decreasing the chance of fraud.
Recipe for Increasing a Bank’s Customer Engagement
Customer-inspired institutions bake empathy into every product, service and experience. They focus on relevance, and rewarding people in the right ways. Read more how to leverage your technology to increase customer or member engagement.
Here’s what the industry has had to say about our solutions:
2017 Gartner Magic Quadrant
Gartner has named Enghouse Interactive a Challenger in its latest Magic Quadrant for Contact Center Infrastructure. Our one-stop-shop for all customer contact communications delivers a consistent user interface across the portfolio, making it seamless for customers.
Cloud Excellence Award
Enghouse Interactive has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing magazine. This honor is bestowed upon companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market.
The Inner Circle Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, an appraisal of the vendors and products available and a view on what the future holds. Learn more about this guide for Cloud-based Contact Centers.
Thought Leadership Publications
Enghouse Interactive has countless contact center experts and thought leaders so we are consistently being quoted in industry publications. Plus our innovative products and partnerships are also being featured by various sources. See more here.