Boost Efficiency while Meeting Increasing Demand
Interactions are becoming more complex, and volumes are growing, across a widening range of channels. Housing Associations need to meet this demand while increasing efficiency and delivering a joined-up service that links contact center agents with the wider business to provide a seamless, rapid and effective service.
Integrating telephony, customer service and business systems, while empowering agents with access to the right knowledge is crucial to meeting tenant needs, cost-effectively. With the right technology, Housing Associations can leverage their existing investments, digitalise and automate operations, support hybrid working and transform the experience on their tenant support helplines – all while delivering the management information required for regulatory compliance and business reporting.
Cost-Effectively Meet the Needs of Every Tenant
Housing Associations must continually improve service while effectively meeting tenant needs. Managing their communication needs can be challenging—adopting a “one size fits all” approach won’t deliver results. Digital transformation must consider the preferred channels of less technically proficient or confident tenants to maintain satisfaction levels.
Customer service must be reimagined through digital and cloud-based technologies to make every experience memorable, support agents to increase productivity, improve flexibility, and drive greater efficiency by integrating closely with the overall business.
Enghouse’s years of experience in the Housing sector ensures your technology fits your current and future needs and budgets. Build trust with tenants, increase efficiency and drive digitalisation and collaboration, while meeting regulatory requirements, and delivering constant improvement.
